Effective Date: 12/05/2026
Last Updated: 14/05/2026
Thank you for shopping with D’Noré Brands.
This Shipping & Delivery Policy outlines the terms related to order processing, shipping timelines, delivery procedures, and associated responsibilities.
By placing an order through our website, you agree to the terms mentioned below.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing timelines may vary during:
- High order volume periods
- Product launches
- Promotional campaigns
- Public holidays
- Operational disruptions
Orders placed on weekends or public holidays may be processed on the next working day.
2. Shipping Coverage
We currently ship across most serviceable locations within India.
Delivery availability may vary depending on:
- Courier partner serviceability
- Regional restrictions
- Remote locations
- Government regulations
International shipping availability, if applicable, will be displayed at checkout.
3. Estimated Delivery Timelines
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Non-Metro Cities: 4–8 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates only and are not guaranteed.
Unexpected delays may occur due to:
- Weather conditions
- Courier disruptions
- Operational issues
- Public holidays
- Force majeure events
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
We may offer:
- Free shipping on eligible orders
- Promotional shipping offers
- Limited-time delivery campaigns
Cash on Delivery (COD) charges, convenience fees, or platform fees may apply separately.
5. Order Tracking
Once your order is shipped:
- A tracking ID/link will be shared via email, SMS, or WhatsApp
- Customers can track shipment status through the courier partner’s tracking system
Tracking updates depend on courier partner systems and may occasionally be delayed.
6. Delivery Attempts
Courier partners may attempt delivery multiple times depending on their policies.
Customers are responsible for:
- Providing accurate shipping details
- Being available to receive the order
- Coordinating with courier partners if contacted
Repeated failed delivery attempts may result in:
- Order cancellation
- Return to origin (RTO)
- Additional shipping charges for re-dispatch
7. Incorrect Address Information
D’Noré Brands shall not be responsible for delivery failures caused by:
- Incorrect addresses
- Incorrect phone numbers
- Incomplete shipping details
- Unreachable recipients
Customers may bear additional reshipping charges in such cases.
8. Damaged Packages
If the package appears:
customers are advised to:
- Record an unboxing video
- Take clear photos immediately
- Contact us within 48 hours of delivery
Claims raised without sufficient proof may not qualify for replacement or refund approval.
9. Delayed Deliveries
While we strive for timely delivery, D’Noré Brands is not liable for delays caused by:
- Courier partner issues
- Natural disasters
- Political disturbances
- Government restrictions
- Operational disruptions beyond our control
Delivery dates are estimated and should not be treated as guaranteed commitments.
10. Cash on Delivery (COD)
COD service may be available for eligible locations and order values.
We reserve the right to:
- Restrict COD access
- Request prepaid orders
- Reject COD orders with repeated refusal history
Customers refusing COD orders without valid reason may face restrictions on future purchases.
11. Lost Shipments
In case a shipment is marked lost by the courier partner:
- An investigation will be initiated
- Resolution timelines depend on courier verification procedures
Approved claims may result in:
- Replacement shipment
- Store credit
- Refund at our discretion
12. International Shipping (If Applicable)
For international orders:
- Customers are responsible for customs duties, import taxes, and local charges
- Delivery timelines may vary based on destination country regulations
D’Noré Brands is not responsible for customs-related delays or additional charges imposed by authorities.
13. Contact Information
For shipping or delivery-related assistance, contact:
D’Noré Brands
Website: D’Noré Brands
Email: support@dnorebrands.com
14. Policy Updates
D’Noré Brands reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
