Thank you for shopping with D’Noré Brands.
This Cancellation Policy outlines the terms and conditions related to order cancellations placed through our website.
By placing an order on our website, you agree to the terms mentioned below.
1. Order Cancellation by Customers
Customers may request cancellation of an order only before the order has been:
- Processed
- Packed
- Shipped
- Handed over to the courier partner
Once the order is shipped, cancellation requests will not be accepted.
2. How to Request Cancellation
To request an order cancellation, customers must contact us immediately through:
Email: [Insert Official Email]
Phone/WhatsApp: [Insert Official Number]
Please include:
- Order number
- Registered name
- Contact number
- Reason for cancellation
Cancellation requests are processed only after confirmation from our support team.
3. Prepaid Order Cancellations
For eligible prepaid order cancellations:
- Refunds will be initiated to the original payment method
- Refund processing timelines depend on banks and payment providers
Estimated timelines:
- UPI/Wallets: 3–7 business days
- Credit/Debit Cards: 5–10 business days
- Net Banking: 5–7 business days
Transaction charges, payment gateway fees, convenience fees, or promotional discounts may be deducted where applicable.
4. Cash on Delivery (COD) Orders
COD orders can be cancelled before dispatch.
Repeated cancellation or refusal of COD orders may result in:
- Restriction of COD availability
- Mandatory prepaid orders for future purchases
- Temporary account restrictions
D’Noré Brands reserves the right to refuse COD services to customers with repeated failed deliveries or cancellations.
5. Cancellation by D’Noré Brands
We reserve the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Payment verification issues
- Operational limitations
- Incorrect customer information
If payment has already been received for cancelled orders, eligible refunds will be processed to the original payment method.
6. Refund Timelines After Cancellation
Approved refunds are generally processed within:
- 3–10 business days depending on the payment method and banking partner
Actual credit timelines may vary depending on:
- Banks
- Card networks
- UPI providers
- Payment gateways
7. Non-Cancellable Orders
Orders may not be cancelled if:
- The shipment has already been dispatched
- Custom/personalized products are involved
- The order is marked as final sale
- The product falls under non-cancellable promotional campaigns
8. Failed Deliveries & Refused Orders
If a customer refuses delivery after shipment:
- Shipping and return handling charges may be deducted
- Refund eligibility will be evaluated after product return verification
Repeated refused deliveries may result in restrictions on future purchases.
9. Contact Information
For cancellation-related assistance, contact:
D’Noré Brands
Website: D’Noré Brands
Email: support@dnorebrands.com
10. Policy Updates
D’Noré Brands reserves the right to modify this Cancellation Policy at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
