Thank you for shopping with D’Noré Brands.
We strive to ensure that every order delivered meets our quality standards. This Return, Refund & Exchange Policy outlines the conditions under which returns, refunds, replacements, and exchanges are processed.
By placing an order on our website, you agree to this policy.
1. Eligibility for Returns & Replacements
Due to the nature of fragrance and personal care products, returns are accepted only under the following conditions:
- Product received is damaged during transit
- Wrong product was delivered
- Product received is defective or leaking
- Package received is tampered with
To be eligible:
- The request must be raised within 48 hours of delivery
- The product must remain unused
- Original packaging, labels, invoice, and accessories must be intact
- Unboxing video and clear images may be required for verification
2. Non-Returnable Items
For hygiene, safety, and authenticity reasons, the following items are not eligible for return or exchange:
- Opened or used perfumes/fragrances
- Products with tampered seals
- Gift cards or promotional items
- Products purchased during clearance or final sale
- Products damaged due to misuse or improper handling
Fragrance preference is subjective. Returns or refunds will not be provided based on personal dislike of fragrance notes or performance expectations.
3. Damaged or Incorrect Orders
If you receive:
- A damaged item
- A leaking bottle
- An incorrect product
- A missing item
please contact us within 48 hours of delivery with:
- Order number
- Clear product images
- Packaging images
- Unboxing video (if available)
Contact Details:
Email: support@dnorebrands.com
Claims submitted after the specified timeframe may not be accepted.
4. Refund Policy
Approved refunds will be processed to the original payment method.
Refund timelines may vary depending on:
- Payment provider
- Banking partner
- UPI/card network processing times
Estimated refund timelines:
- UPI/Wallets: 3–7 business days
- Credit/Debit Cards: 5–10 business days
- Net Banking: 5–7 business days
Shipping charges, COD fees, platform charges, and convenience fees (if any) may be non-refundable unless the error was caused by D’Noré Brands.
5. Exchange Policy
Exchanges are not applicable for any purchases from the website or physical stores. No product sold by the company is eligible for exchange once it is sold unless it is specifically mentioned that a particular product or collection is eligible for exchange. If not specified, no products sold by the company are eligible for exchange in any circumstances.
6. Order Cancellation
Orders can only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled.
To request cancellation, contact us immediately after placing the order.
Refunds for eligible cancellations will be processed to the original payment method.
7. Refused Deliveries
If a customer refuses delivery after shipment:
- Shipping charges and return handling costs may be deducted
- Repeated refusal of COD orders may result in restrictions on future purchases
8. Return Process
If your return request is approved:
- Our support team will provide return instructions.
- Reverse pickup may be arranged depending on serviceability.
- In some cases, customers may be required to self-ship the product.
- Products failing quality inspection after return may not qualify for refunds or exchanges.
9. Fraud Prevention
D’Noré Brands reserves the right to:
- Reject suspicious claims
- Request additional verification
- Deny refunds in cases of policy abuse or fraudulent activity
False claims may lead to account restrictions or legal action where applicable.
10. Limitation of Liability
D’Noré Brands shall not be liable for:
- Delays caused by courier partners
- Minor packaging variations
- Fragrance expectations based on subjective preference
- Allergic reactions or sensitivities
Customers are advised to review product descriptions and ingredient information before purchase.
11. Contact Information
For return, refund, or exchange requests, contact:
D’Noré Brands
Website: D’Noré Brands
Email: [Insert Official Email]
Phone/WhatsApp: [Insert Official Number]
Business Hours: [Insert Timings]
Address: [Insert Registered Business Address]
12. Policy Updates
D’Noré Brands reserves the right to modify this policy at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
